Contact CloudBay: Quotes, Samples & Wholesale Support

Get in Touch the Way That Suits You

CloudBay sales and support is built for business customers across time zones. The fastest channel for quotes, sample requests and order questions is a direct message — send your product list, destination country and quantities, and you will receive a line-by-line quotation with tier pricing, carton details and freight options.

What to Include for the Fastest Quote

A quote turns around fastest when the first message already contains what we need to price accurately. Sending these details up front can cut the back-and-forth to a single exchange:

• Destination country, so we confirm compliance and flag eligible SKUs
• Product categories and approximate quantities (disposables, pods, e-liquid, etc.)
• Whether you need samples, catalog stock or private-label OEM production
• Your store or business type and any target shelf date
• Preferred freight mode — air for speed, sea for lowest cost — or ask us to quote both

Response Hours

Our sales team works extended Asia business hours, Monday through Saturday, with monitoring for urgent shipment issues outside core hours. Messages received during the working day typically receive a response within hours; complex multi-category quotations are returned the same business day.

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